Certain custom items are taking longer than expected to restock and ship out.We will continue to work to be as transparent with our customers as possible. Please email us at simway@simwayhk.com if you have any questions.
Icyemezo cyanjye kizatwara igihe kingana iki?
Keretse niba byavuzwe ukundi mubisobanuro byibicuruzwa, mububiko butangwa mugihe cyiminsi 7 kugeza 10 yakazi uhereye igihe watumije.Mbere yo koherezwa, urashobora gusaba uwagatatu kuza kugenzura ibintu.Urashobora guhitamo itsinda ryabatwara, cyangwa udusaba gutwara ibicuruzwa byawe.Igiciro cyo kohereza kizaguhuza nawe mbere yo koherezwa.
Inyuma
Ibicuruzwa byimbere bifite igihe ntarengwa cyo kuyobora ibyumweru 16 mbere yo gutangwa.
Nigute itegeko ryanjye rizatangwa?
Udusanduku duto twoherezwa hifashishijwe umutwaro muto wa parcelle nka USPS cyangwa UPS cyangwa mugihe kimwe binyuze mumufatanyabikorwa utwara ibicuruzwa, bitewe nubunini.
Mugihe intebe imwe imwe ishobora kohereza ibicuruzwa.
Gutanga Curbside (Amagambo Kuri C)
Niba uri umukiriya wa nyuma-Kugura kwawe bizazanwa aho utuye mugihe cyateganijwe kandi itsinda ryacu rishinzwe gutwara ibicuruzwa rizazana ibyo wateguye.Uzagomba kuba aho ujya guhura numushoferi.Ibicuruzwa byawe ntibizapakururwa.Ushobora gusigara hamwe na pallet yoherezwa.Itegeko ryawe rirashobora gushika mumasanduku.
Uzavugana byibuze amasaha 36 mbere yo gutanga kugirango utegure gahunda yo guhagarika akazi. Uzakira kandi imeri hamwe namakuru yawe yo gukurikirana mugihe ibicuruzwa byawe byatumijwe, bikwemerera kubika ibisobanuro kubintu byawe byagereranijwe ko uza. ntaboneka.Niba udashoboye kwakira ibyatanzwe mugihe cyamasaha 48 yo kuvugana, itegeko ryawe rizajya ryinjiza amafaranga yo kubika kumunsi burimunsi kugeza igihe watumije (harimo na wikendi).
Kohereza byinshi (Amagambo Kuri C)
Niba ibyo wategetse birimo ibintu byinshi, mubisanzwe turategereza kugeza igihe ibyo wateguye byose biri mububiko mbere yo kubyohereza kugirango tumenye amafaranga yo kugemura nitariki yo gutanga.
If you would prefer to receive your items in multiple shipments, please contact our support team at simway@simwayhk.com and be sure to include your order number for reference.
Kuvugurura amakuru yo kohereza
Turakora cyane kugirango ibyemezo byawe bitangwe igihe.Niba amakuru yo kohereza ibicuruzwa akeneye kuvugururwa nyuma yubuguzi, cyangwa niba itegeko rikeneye koherezwa mugihe cyo gutambuka, iryo teka rishobora kwishyurwa amafaranga yoherejwe.
Byagenda bite niba nkeneye itegeko ryanjye vuba?
Expedited delivery currently is not offered via our website.However, if you would like to inquire about the cost of expediting an order or white glove delivery, please email us at Simway@simwayhk.com
Politiki yo kugaruka
Ninshingano zabakiriya kugenzura ibicuruzwa byose bimaze kwakirwa, kugenzura umubare, no kumenyesha ibyangiritse bishobora kuba byarabaye mugihe cyoherejwe.Mugihe habaye ikibazo cyiza, ibyangiritse mugihe cyo gutambuka, cyangwa ubwato butari bwo, Simway yishimiye koroshya ibyoherezwa cyangwa gusimbuza, mugihe cyose tumaze kumenya ikibazo muminsi cumi nine (14) uhereye igihe cyatangiriye bwa mbere